Certified Technology Specialist (CTS) Practice Exam

After presenting a proposal to a client, what is the next step if the final buying decision will be made at an internal meeting?

1. Submit a revised proposal

2. Communicate regularly, until a decision is made

3. Wait for the client to reach out

4. Offer a discount for early decision

The correct answer is: Communicate regularly, until a decision is made

Communicating regularly until a decision is made is essential in this context. It helps maintain the relationship with the client and ensures that you remain top-of-mind during their internal discussions. Regular communication allows you to address any questions or concerns that may arise during their decision-making process, reinforcing your commitment and support. Additionally, it creates a platform for you to provide any additional information, testimonials, or case studies that might help influence their decision in your favor. This approach demonstrates professionalism and attentiveness, which can positively impact the client's perception of your proposal and your company as a whole. In contrast, other actions like submitting a revised proposal may not be immediately necessary unless specific feedback is provided. Waiting for the client to reach out could lead to disengagement, and offering a discount might not be appropriate or effective in every situation, especially if the client has not expressed a need for motivation. Regular communication is a proactive strategy that fosters a positive rapport and increases the chances of a successful outcome in the client’s deliberations.