Certified Technology Specialist (CTS) Practice Exam

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What is a good practice to confirm a rental customer's legitimacy?

Ask for references from past rentals
Copy of the renter's driver's license and confirm credit card billing address
Have the customer fill out a rental application
Request a security deposit in cash

The correct answer is: Copy of the renter's driver's license and confirm credit card billing address

The practice of obtaining a copy of the renter's driver's license and confirming the credit card billing address is effective for ensuring a rental customer's legitimacy for several reasons. First, having a physical copy of the driver's license helps verify the identity of the renter. This crucial step allows the rental agency to ensure that the person renting the item is indeed who they claim to be, which adds a layer of security against potential fraud. Second, confirming the credit card billing address further substantiates the legitimacy of the transaction. By matching the address on the rental application with the credit card information, the rental agency can identify whether the customer has a valid financial background that corresponds with their identity. This is particularly useful in preventing fraudulent activities, as it establishes a stronger connection between the individual renting the service and their financial responsibility. Together, these actions form a comprehensive approach that balances customer service with risk management, making them a good practice in verifying rental customer legitimacy.